Delivery Policy
(1)
Please be advised that the official business days in the Cookie Lookie from Sunday to Thursday. Fridays, Saturdays, holidays, and public holidays its holidays for all employees of Cookie Lookie. This may affect only any administration or customer support services, but the ordering process and shipping are available 24/7
Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority
Cookie Lookie mainly delivers your orders through a third party to ensure the timely shipping of your order.
The method of delivery at Cookie Lookie is to deliver within Next Day except for customized orders, it may takes 2~3 days maximum depending on your geographical area, giving you the option to choose the right time for you to deliver at any time during the day, week or even during the month.
In the case of urgent orders, please contact our customer service and we will do our best to help you.
We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 3 days of the first delivery attempt.
(2)
Orders are fulfilled within next day.
Custom-made Orders are fulfilled according to individual production time which is stated on the product description page.
Delivery cost is either
Calculated at check-out depending on the product and the delivery address
Quoted after order for special orders, and included on your order’s final balance
(3)
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order next day of the date of your order.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.